College Library

The Non-Credit Education and Workforce Training Benchmark Project provides a set of over 60 different benchmarks for non-credit workforce education activities.  The benchmarks offer member institutions consistent measures to express continuing education division productivity and successes to internal and external stakeholders. Additionally, they provide college presidents and continuing education administrators with benchmarks to support strategic planning and cost & revenue analysis.

Members receive reports with benchmarks in the following categories:

 

Enrollment

  • Students Served
  • Corporate Clients Served

Retention

  • Students
  • Returning Clients

Satisfaction

  • Student
  • Client

Course Cancellation Rates

Financial Data

  • Revenue
  • Expenditures
  • Revenue Base
  • Return on Investment (ROI)

Staffing

  • Full-time
  • Part-time
  • Independent contractors

Industry-recognized credentialing

Transition from non-credit to credit instruction